*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
    html { scroll-behavior: smooth; }
    body { background: var(--bg); color: var(--text); font-family: 'DM Sans', sans-serif; font-size: 14px; line-height: 1.6; overflow-x: hidden; }
    a { color: inherit; text-decoration: none; }
    button { cursor: pointer; border: none; background: none; font-family: inherit; }
    img { max-width: 100%; display: block; }
    input, textarea, select { font-family: inherit; }

    ::-webkit-scrollbar { width: 5px; }
    ::-webkit-scrollbar-track { background: var(--bg3); }
    ::-webkit-scrollbar-thumb { background: var(--blue); border-radius: 3px; }

    /* ─── KEYFRAMES ─────────────────────────────────────────── */
    @keyframes fadeInUp      { from { opacity:0; transform:translateY(22px); } to { opacity:1; transform:translateY(0); } }
    @keyframes fadeIn        { from { opacity:0; } to { opacity:1; } }
    @keyframes scaleIn       { from { opacity:0; transform:scale(.88); } to { opacity:1; transform:scale(1); } }
    @keyframes slideInLeft   { from { opacity:0; transform:translateX(-22px); } to { opacity:1; transform:translateX(0); } }
    @keyframes slideInRight  { from { opacity:0; transform:translateX(22px); } to { opacity:1; transform:translateX(0); } }
    @keyframes slideOutDown  { to { opacity:0; transform:translateY(16px); } }
    @keyframes float1        { 0%,100%{ transform:translateY(0) rotate(0deg); } 50%{ transform:translateY(-12px) rotate(2deg); } }
    @keyframes float2        { 0%,100%{ transform:translateY(0) rotate(0deg); } 50%{ transform:translateY(-8px) rotate(-2deg); } }
    @keyframes pulse-ring    { 0%{ box-shadow:0 0 0 0 var(--blue-glow); } 100%{ box-shadow:0 0 0 14px transparent; } }
    @keyframes spin          { to { transform:rotate(360deg); } }
    @keyframes blink         { 0%,100%{ opacity:1; } 50%{ opacity:0; } }
    @keyframes shimmer       { 0%{ background-position:-400px 0; } 100%{ background-position:400px 0; } }
    @keyframes orb1          { 0%,100%{ transform:translate(0,0) scale(1); } 33%{ transform:translate(40px,-30px) scale(1.08); } 66%{ transform:translate(-30px,20px) scale(.94); } }
    @keyframes orb2          { 0%,100%{ transform:translate(0,0) scale(1); } 33%{ transform:translate(-35px,25px) scale(.92); } 66%{ transform:translate(30px,-20px) scale(1.1); } }
    @keyframes dotDrift      { 0%{ background-position:0 0; } 100%{ background-position:56px 56px; } }
    @keyframes typingBounce  { 0%,80%,100%{ transform:scale(0); opacity:.3; } 40%{ transform:scale(1); opacity:1; } }
    @keyframes chatSlide     { from{ opacity:0; transform:translateY(8px) scale(.96); } to{ opacity:1; transform:translateY(0) scale(1); } }
    @keyframes glow-border   { 0%,100%{ opacity:.6; } 50%{ opacity:1; } }
    @keyframes countUp       { from { opacity:0; transform:scale(.7); } to { opacity:1; transform:scale(1); } }
    @keyframes waveBar       { 0%,100%{ height:14px; } 50%{ height:28px; } }

    /* ── HERO ────────────────────────────────────────────────── */
    .support-hero {
      position:relative; overflow:hidden; min-height:580px;
      background:#fff; display:flex; align-items:center;
      border-bottom:1px solid var(--border2);
    }
    /* animated dot grid */
    .hero-grid-bg { position:absolute; inset:0; background-image:radial-gradient(circle,rgba(37,99,235,.15) 1px,transparent 1px); background-size:28px 28px; animation:dotDrift 14s linear infinite; opacity:.6; }
    /* orbs */
    .orb { position:absolute; border-radius:50%; pointer-events:none; filter:blur(60px); }
    .orb1 { width:560px; height:560px; top:-140px; right:-140px; background:radial-gradient(circle,rgba(37,99,235,.12),transparent 70%); animation:orb1 18s ease-in-out infinite; }
    .orb2 { width:400px; height:400px; bottom:-120px; left:10%; background:radial-gradient(circle,rgba(96,165,250,.1),transparent 70%); animation:orb2 14s ease-in-out infinite; }
    .orb3 { width:300px; height:300px; top:30%; left:-80px; background:radial-gradient(circle,rgba(139,92,246,.07),transparent 70%); animation:orb1 22s ease-in-out infinite reverse; }

    .hero-inner { max-width:1440px; margin:0 auto; padding:80px 28px; position:relative; z-index:1; display:grid; grid-template-columns:1fr 1fr; gap:72px; align-items:center; width:100%; }

    /* hero left */
    .hero-left { animation:fadeInUp .7s var(--ease) backwards; }
    .hero-tag { display:inline-flex; align-items:center; gap:8px; background:var(--blue-dim); border:1px solid var(--border); color:var(--blue); font-size:11px; font-weight:700; letter-spacing:1.5px; text-transform:uppercase; padding:5px 16px; border-radius:100px; margin-bottom:24px; }
    .hero-tag::before { content:''; width:6px; height:6px; background:var(--blue); border-radius:50%; animation:pulse-ring .9s ease-out infinite; }
    .hero-left h1 { font-family:'Cormorant Garamond',serif; font-size:58px; font-weight:700; line-height:1.06; margin-bottom:18px; }
    .hero-left h1 em { color:var(--blue); font-style:italic; }
    .hero-left p { color:var(--muted); font-size:15.5px; line-height:1.75; max-width:440px; margin-bottom:36px; }

    /* hero search */
    .hero-search-wrap { max-width:500px; }
    .hero-search-box { display:flex; align-items:center; background:#fff; border:2px solid var(--border); border-radius:100px; padding:6px 6px 6px 22px; gap:10px; box-shadow:0 8px 32px rgba(37,99,235,.1); transition:all .3s; position:relative; }
    .hero-search-box:focus-within { border-color:var(--blue); box-shadow:0 0 0 4px rgba(37,99,235,.12), 0 8px 32px rgba(37,99,235,.15); }
    .hero-search-box svg { width:18px; height:18px; fill:none; stroke:var(--muted); stroke-width:2; flex-shrink:0; transition:stroke .2s; }
    .hero-search-box:focus-within svg { stroke:var(--blue); }
    .hero-search-box input { flex:1; background:none; border:none; outline:none; font-size:14.5px; color:var(--text); padding:10px 0; }
    .hero-search-box input::placeholder { color:var(--muted); }
    .btn-hero-search { background:var(--blue); color:#fff; padding:12px 24px; border-radius:100px; font-weight:700; font-size:13px; white-space:nowrap; flex-shrink:0; transition:all .2s; display:flex; align-items:center; gap:7px; }
    .btn-hero-search:hover { background:var(--blue2); }
    .btn-hero-search svg { width:14px; height:14px; fill:none; stroke:currentColor; stroke-width:2.5; }

    .hero-suggestions { display:flex; align-items:center; gap:8px; flex-wrap:wrap; margin-top:14px; }
    .hs-label { font-size:12px; color:var(--muted); }
    .hs-chip { font-size:11.5px; background:var(--bg); border:1px solid var(--border2); padding:5px 12px; border-radius:100px; color:var(--muted); cursor:pointer; transition:all .2s; }
    .hs-chip:hover { background:var(--blue); color:#fff; border-color:var(--blue); transform:translateY(-1px); }

    /* hero right: floating cards */
    .hero-right { display:flex; justify-content:center; align-items:center; position:relative; min-height:380px; animation:fadeIn .9s var(--ease) .2s backwards; }
    .hcard { position:absolute; background:#fff; border:1px solid var(--border2); border-radius:var(--rad-lg); padding:18px 20px; box-shadow:0 8px 32px rgba(37,99,235,.08); transition:box-shadow .3s; }
    .hcard:hover { box-shadow:0 20px 56px rgba(37,99,235,.18); }
    .hcard-main { position:relative; width:280px; padding:24px; animation:float1 6s ease-in-out infinite; }
    .hcard-sm1 { width:190px; top:-16px; left:-20px; animation:float2 7s ease-in-out 1s infinite; }
    .hcard-sm2 { width:190px; bottom:0; right:-24px; animation:float1 8s ease-in-out .5s infinite; }
    .hcard-sm3 { width:160px; bottom:-10px; left:-10px; animation:float2 5.5s ease-in-out 1.5s infinite; }

    .hcard-main .hc-top { display:flex; align-items:center; gap:12px; margin-bottom:16px; }
    .hc-avatar { width:40px; height:40px; border-radius:50%; background:linear-gradient(135deg,var(--blue),var(--blue3)); color:#fff; display:flex; align-items:center; justify-content:center; font-size:14px; font-weight:700; flex-shrink:0; box-shadow:0 4px 12px rgba(37,99,235,.35); }
    .hc-name { font-weight:700; font-size:13px; }
    .hc-role { font-size:11px; color:var(--muted); }
    .hc-status { display:flex; align-items:center; gap:6px; font-size:11.5px; color:var(--green); font-weight:600; }
    .hc-status::before { content:''; width:7px; height:7px; background:var(--green); border-radius:50%; animation:pulse-ring .9s ease-out infinite; }
    .hc-message { background:var(--bg); border-radius:12px 12px 12px 4px; padding:12px 14px; font-size:12.5px; color:var(--muted); line-height:1.6; margin-bottom:10px; }
    .hc-reply { background:var(--blue); border-radius:12px 12px 4px 12px; padding:10px 14px; font-size:12.5px; color:#fff; line-height:1.6; }

    .hcard-sm1 .hc-sm-head { font-size:11px; font-weight:700; letter-spacing:.5px; text-transform:uppercase; color:var(--muted); margin-bottom:10px; }
    .hcard-sm1 .resp-row { display:flex; align-items:center; justify-content:space-between; margin-bottom:8px; }
    .resp-label { font-size:12px; }
    .resp-val { font-family:'Cormorant Garamond',serif; font-size:18px; font-weight:700; color:var(--blue); }

    .hcard-sm2 .sat-circle { position:relative; width:64px; height:64px; margin:0 auto 10px; flex-shrink:0; }
    .sat-circle svg { width:64px; height:64px; transform:rotate(-90deg); }
    .sat-circle .track { stroke:var(--bg3); stroke-width:5; fill:none; }
    .sat-circle .fill  { stroke:var(--green); stroke-width:5; fill:none; stroke-linecap:round; stroke-dasharray:175; stroke-dashoffset:26; transition:stroke-dashoffset 1.4s var(--ease); }
    .sat-num { position:absolute; inset:0; display:flex; align-items:center; justify-content:center; font-family:'Cormorant Garamond',serif; font-size:16px; font-weight:700; color:var(--green); }
    .hcard-sm2 p { font-size:11px; color:var(--muted); text-align:center; }
    .hcard-sm2 strong { font-size:13px; display:block; text-align:center; margin-bottom:6px; }

    .hcard-sm3 .live-row { display:flex; align-items:center; gap:8px; }
    .live-dot { width:8px; height:8px; background:var(--green); border-radius:50%; animation:pulse-ring .9s ease-out infinite; }
    .hcard-sm3 .live-label { font-size:11.5px; font-weight:700; color:var(--green); }
    .hcard-sm3 .live-num { font-family:'Cormorant Garamond',serif; font-size:22px; font-weight:700; margin-top:4px; display:block; color:var(--text); }
    .hcard-sm3 .live-sub { font-size:10.5px; color:var(--muted); }
    .wave-bars { display:flex; gap:3px; align-items:center; height:30px; margin-top:8px; }
    .wave-bar { width:4px; background:var(--blue); border-radius:2px; animation:waveBar .9s ease-in-out infinite; }
    .wave-bar:nth-child(2){ animation-delay:.12s; }
    .wave-bar:nth-child(3){ animation-delay:.24s; }
    .wave-bar:nth-child(4){ animation-delay:.36s; }
    .wave-bar:nth-child(5){ animation-delay:.48s; }

    /* ── STATS STRIP ─────────────────────────────────────────── */
    .stats-strip { background:var(--blue); padding:0; overflow:hidden; }
    .stats-inner { max-width:1440px; margin:0 auto; padding:20px 28px; display:grid; grid-template-columns:repeat(4,1fr); gap:1px; }
    .stat-it { display:flex; align-items:center; gap:12px; padding:14px 20px; opacity:0; transform:translateY(10px); transition:opacity .5s,transform .5s; }
    .stat-it.visible { opacity:1; transform:none; }
    .stat-it .si-ico { width:38px; height:38px; border-radius:50%; background:rgba(255,255,255,.12); display:flex; align-items:center; justify-content:center; flex-shrink:0; }
    .stat-it svg { width:17px; height:17px; fill:none; stroke:#fff; stroke-width:2; }
    .stat-it strong { color:#fff; font-size:20px; font-weight:700; display:block; font-family:'Cormorant Garamond',serif; line-height:1; }
    .stat-it span { font-size:11.5px; color:rgba(255,255,255,.7); }

    /* ── SECTION WRAPPER ─────────────────────────────────────── */
    .sec { max-width:1440px; margin:0 auto; padding:80px 28px; }
    .sec-head { text-align:center; margin-bottom:52px; }
    .sec-tag { display:inline-flex; align-items:center; gap:7px; background:var(--blue-dim); border:1px solid var(--border); color:var(--blue); font-size:11px; font-weight:700; letter-spacing:1.4px; text-transform:uppercase; padding:5px 16px; border-radius:100px; margin-bottom:16px; }
    .sec-head h2 { font-family:'Cormorant Garamond',serif; font-size:38px; font-weight:700; margin-bottom:12px; }
    .sec-head p { color:var(--muted); font-size:15px; max-width:520px; margin:0 auto; line-height:1.75; }

    /* reveal on scroll */
    .reveal { opacity:0; transform:translateY(24px); transition:opacity .65s var(--ease),transform .65s var(--ease); }
    .reveal.in { opacity:1; transform:none; }
    .reveal-l { opacity:0; transform:translateX(-24px); transition:opacity .65s var(--ease),transform .65s var(--ease); }
    .reveal-l.in { opacity:1; transform:none; }
    .reveal-r { opacity:0; transform:translateX(24px); transition:opacity .65s var(--ease),transform .65s var(--ease); }
    .reveal-r.in { opacity:1; transform:none; }

    /* ── TOPIC CARDS ─────────────────────────────────────────── */
    .topics { background:#fff; border-top:1px solid var(--border2); border-bottom:1px solid var(--border2); }
    .topics-grid { display:grid; grid-template-columns:repeat(4,1fr); gap:20px; }
    .topic-card { background:var(--bg); border:1px solid var(--border2); border-radius:var(--rad-lg); padding:28px 22px; cursor:pointer; transition:all .35s var(--ease); position:relative; overflow:hidden; }
    .topic-card::before { content:''; position:absolute; inset:0; background:linear-gradient(135deg,var(--blue),var(--blue3)); opacity:0; transition:opacity .35s; }
    .topic-card:hover { border-color:var(--blue); transform:translateY(-6px); box-shadow:0 20px 52px rgba(37,99,235,.14); }
    .topic-card:hover::before { opacity:1; }
    .topic-card:hover .tc-ico, .topic-card:hover .tc-name, .topic-card:hover .tc-sub, .topic-card:hover .tc-count { color:#fff; }
    .topic-card:hover .tc-ico-wrap { background:rgba(255,255,255,.2); }
    .topic-card:hover .tc-arrow { color:rgba(255,255,255,.8); transform:translateX(4px); }
    .tc-ico-wrap { width:52px; height:52px; border-radius:14px; background:var(--blue-dim); display:flex; align-items:center; justify-content:center; margin-bottom:18px; transition:all .3s; position:relative; z-index:1; }
    .tc-ico-wrap svg { width:23px; height:23px; fill:none; stroke:var(--blue); stroke-width:1.8; transition:stroke .3s; }
    .topic-card:hover .tc-ico-wrap svg { stroke:#fff; }
    .tc-name { font-size:15px; font-weight:700; margin-bottom:6px; transition:color .3s; position:relative; z-index:1; }
    .tc-sub { font-size:12.5px; color:var(--muted); margin-bottom:14px; line-height:1.5; transition:color .3s; position:relative; z-index:1; }
    .tc-foot { display:flex; align-items:center; justify-content:space-between; position:relative; z-index:1; }
    .tc-count { font-size:11px; color:var(--blue); font-weight:600; transition:color .3s; }
    .tc-arrow { color:var(--muted); transition:all .3s; }
    .tc-arrow svg { width:14px; height:14px; fill:none; stroke:currentColor; stroke-width:2.5; }

    /* ── CONTACT CHANNELS ────────────────────────────────────── */
    .channels { background:var(--bg); }
    .channels-grid { display:grid; grid-template-columns:repeat(3,1fr); gap:24px; }
    .ch-card { border-radius:var(--rad-lg); padding:36px 30px; position:relative; overflow:hidden; display:flex; flex-direction:column; gap:18px; transition:transform .35s var(--ease), box-shadow .35s; border:1px solid var(--border2); }
    .ch-card:hover { transform:translateY(-6px); }
    .ch-card.ch-main { background:linear-gradient(145deg,var(--blue) 0%,#1D4ED8 100%); border-color:transparent; box-shadow:0 16px 48px rgba(37,99,235,.28); }
    .ch-card.ch-main:hover { box-shadow:0 28px 64px rgba(37,99,235,.4); }
    .ch-card.ch-alt  { background:#fff; box-shadow:0 4px 20px rgba(37,99,235,.06); }
    .ch-card.ch-alt:hover { box-shadow:0 20px 52px rgba(37,99,235,.12); }
    .ch-bg-circle { position:absolute; top:-40px; right:-40px; width:180px; height:180px; border-radius:50%; background:rgba(255,255,255,.07); }
    .ch-bg-circle2 { position:absolute; bottom:-60px; left:-30px; width:200px; height:200px; border-radius:50%; background:rgba(255,255,255,.04); }
    .ch-ico { width:54px; height:54px; border-radius:16px; display:flex; align-items:center; justify-content:center; flex-shrink:0; position:relative; z-index:1; }
    .ch-card.ch-main .ch-ico { background:rgba(255,255,255,.15); }
    .ch-card.ch-alt  .ch-ico { background:var(--blue-dim); }
    .ch-ico svg { width:24px; height:24px; fill:none; stroke-width:2; }
    .ch-card.ch-main .ch-ico svg { stroke:#fff; }
    .ch-card.ch-alt  .ch-ico svg { stroke:var(--blue); }
    .ch-body { flex:1; position:relative; z-index:1; }
    .ch-tag { font-size:10px; font-weight:700; letter-spacing:1.2px; text-transform:uppercase; margin-bottom:8px; }
    .ch-card.ch-main .ch-tag { color:rgba(255,255,255,.65); }
    .ch-card.ch-alt  .ch-tag { color:var(--blue); }
    .ch-body h3 { font-family:'Cormorant Garamond',serif; font-size:24px; font-weight:700; margin-bottom:8px; }
    .ch-card.ch-main .ch-body h3 { color:#fff; }
    .ch-body p { font-size:13px; line-height:1.7; }
    .ch-card.ch-main .ch-body p { color:rgba(255,255,255,.8); }
    .ch-card.ch-alt  .ch-body p { color:var(--muted); }
    .ch-badge { display:inline-flex; align-items:center; gap:6px; padding:4px 12px; border-radius:100px; font-size:11px; font-weight:700; margin-bottom:12px; }
    .badge-live { background:rgba(16,185,129,.15); color:#047857; border:1px solid rgba(16,185,129,.3); }
    .badge-live .dot { width:6px; height:6px; background:var(--green); border-radius:50%; animation:pulse-ring .9s ease-out infinite; }
    .badge-fast { background:var(--blue-dim); color:var(--blue); border:1px solid var(--border); }
    .btn-ch { padding:13px 24px; border-radius:100px; font-weight:700; font-size:13px; display:flex; align-items:center; gap:8px; transition:all .2s; position:relative; z-index:1; width:fit-content; }
    .btn-ch.primary { background:#fff; color:var(--blue); box-shadow:0 4px 18px rgba(255,255,255,.3); }
    .btn-ch.primary:hover { transform:translateY(-2px); box-shadow:0 10px 28px rgba(255,255,255,.4); }
    .btn-ch.outline { background:var(--blue); color:#fff; }
    .btn-ch.outline:hover { background:var(--blue2); transform:translateY(-2px); }
    .btn-ch svg { width:14px; height:14px; fill:none; stroke:currentColor; stroke-width:2.5; }

    /* ── LIVE CHAT WIDGET ────────────────────────────────────── */
    .chat-section { background:#fff; border-top:1px solid var(--border2); border-bottom:1px solid var(--border2); }
    .chat-layout { display:grid; grid-template-columns:1fr 480px; gap:60px; align-items:center; }
    .chat-info h2 { font-family:'Cormorant Garamond',serif; font-size:38px; font-weight:700; margin-bottom:14px; line-height:1.15; }
    .chat-info h2 em { color:var(--blue); font-style:italic; }
    .chat-info p { color:var(--muted); font-size:14.5px; line-height:1.8; margin-bottom:28px; }
    .chat-feats { display:flex; flex-direction:column; gap:12px; }
    .cf-row { display:flex; align-items:center; gap:12px; font-size:13px; }
    .cf-dot { width:8px; height:8px; border-radius:50%; flex-shrink:0; }
    .cf-dot.green { background:var(--green); }
    .cf-dot.blue  { background:var(--blue); }
    .cf-dot.purple{ background:var(--purple); }

    .chat-widget { background:#fff; border:1px solid var(--border2); border-radius:var(--rad-lg); box-shadow:0 24px 64px rgba(37,99,235,.12); overflow:hidden; }
    .cw-header { background:linear-gradient(135deg,var(--blue) 0%,#1D4ED8 100%); padding:18px 20px; display:flex; align-items:center; gap:14px; }
    .cw-agent-ava { width:40px; height:40px; border-radius:50%; background:rgba(255,255,255,.2); border:2px solid rgba(255,255,255,.4); display:flex; align-items:center; justify-content:center; font-size:14px; font-weight:700; color:#fff; flex-shrink:0; }
    .cw-head-text strong { display:block; font-size:14px; font-weight:700; color:#fff; }
    .cw-head-text span { font-size:11.5px; color:rgba(255,255,255,.75); display:flex; align-items:center; gap:5px; }
    .cw-head-text span::before { content:''; width:6px; height:6px; background:var(--green); border-radius:50%; animation:pulse-ring .9s ease-out infinite; }
    .cw-actions { margin-left:auto; display:flex; gap:8px; }
    .cw-act-btn { width:28px; height:28px; border-radius:50%; background:rgba(255,255,255,.15); display:flex; align-items:center; justify-content:center; }
    .cw-act-btn svg { width:13px; height:13px; fill:none; stroke:#fff; stroke-width:2; }

    .cw-body { padding:20px; height:320px; overflow-y:auto; display:flex; flex-direction:column; gap:12px; background:#fff; }
    .cw-msg { display:flex; gap:10px; animation:chatSlide .35s var(--ease) backwards; }
    .cw-msg.out { flex-direction:row-reverse; }
    .msg-ava { width:30px; height:30px; border-radius:50%; flex-shrink:0; display:flex; align-items:center; justify-content:center; font-size:11px; font-weight:700; }
    .msg-ava.agent { background:var(--blue); color:#fff; }
    .msg-ava.user  { background:var(--bg3); color:var(--blue); }
    .msg-bubble { max-width:74%; padding:11px 14px; border-radius:16px; font-size:13px; line-height:1.6; }
    .cw-msg.in  .msg-bubble { background:var(--bg); border-radius:4px 16px 16px 16px; }
    .cw-msg.out .msg-bubble { background:var(--blue); color:#fff; border-radius:16px 4px 16px 16px; }
    .msg-time { font-size:10px; color:var(--muted); margin-top:4px; }
    .cw-msg.out .msg-time { text-align:right; }

    .cw-typing { display:flex; gap:10px; align-items:center; animation:chatSlide .35s var(--ease) backwards; }
    .typing-bubble { background:var(--bg); padding:11px 16px; border-radius:4px 16px 16px 16px; display:flex; gap:5px; }
    .typing-dot { width:7px; height:7px; border-radius:50%; background:var(--muted); animation:typingBounce 1.2s ease-in-out infinite; }
    .typing-dot:nth-child(2){ animation-delay:.2s; }
    .typing-dot:nth-child(3){ animation-delay:.4s; }

    .cw-footer { border-top:1px solid var(--border2); padding:14px 16px; display:flex; gap:10px; align-items:center; }
    .cw-input { flex:1; background:var(--bg); border:1px solid var(--border2); border-radius:100px; padding:10px 16px; font-size:13px; color:var(--text); outline:none; transition:border-color .2s; }
    .cw-input:focus { border-color:var(--blue); }
    .cw-input::placeholder { color:var(--muted); }
    .cw-send { width:38px; height:38px; border-radius:50%; background:var(--blue); display:flex; align-items:center; justify-content:center; flex-shrink:0; transition:all .2s; }
    .cw-send:hover { background:var(--blue2); transform:scale(1.08); }
    .cw-send svg { width:15px; height:15px; fill:none; stroke:#fff; stroke-width:2.5; }

    /* ── STATUS BOARD ────────────────────────────────────────── */
    .status-board { background:var(--bg); }
    .sb-card { background:#fff; border:1px solid var(--border2); border-radius:var(--rad-lg); overflow:hidden; }
    .sb-header { display:flex; align-items:center; justify-content:space-between; padding:22px 26px; border-bottom:1px solid var(--border2); }
    .sb-header h3 { font-family:'Cormorant Garamond',serif; font-size:21px; font-weight:700; display:flex; align-items:center; gap:12px; }
    .all-ok { display:flex; align-items:center; gap:8px; background:rgba(16,185,129,.1); border:1px solid rgba(16,185,129,.3); color:#047857; padding:7px 16px; border-radius:100px; font-size:12px; font-weight:700; }
    .all-ok svg { width:14px; height:14px; fill:none; stroke:currentColor; stroke-width:2.5; }
    .sb-row { display:flex; align-items:center; justify-content:space-between; padding:16px 26px; border-bottom:1px solid var(--border2); transition:background .2s; }
    .sb-row:last-child { border-bottom:none; }
    .sb-row:hover { background:var(--bg); }
    .sb-name { font-size:13.5px; font-weight:600; display:flex; align-items:center; gap:10px; }
    .sb-name svg { width:16px; height:16px; fill:none; stroke:var(--muted); stroke-width:2; }
    .sb-right { display:flex; align-items:center; gap:16px; }
    .sb-bar { width:120px; height:6px; background:var(--bg3); border-radius:100px; overflow:hidden; }
    .sb-bar-fill { height:100%; border-radius:100px; transition:width 1.5s var(--ease); }
    .sb-bar-fill.green  { background:var(--green); }
    .sb-bar-fill.amber  { background:var(--amber); }
    .sb-status-dot { width:10px; height:10px; border-radius:50%; flex-shrink:0; }
    .sb-status-dot.green  { background:var(--green); box-shadow:0 0 0 3px rgba(16,185,129,.2); }
    .sb-status-dot.amber  { background:var(--amber); box-shadow:0 0 0 3px rgba(245,158,11,.2); animation:pulse-ring .9s ease-out infinite; }
    .sb-pct { font-size:12px; font-weight:700; color:var(--muted); min-width:34px; text-align:right; }

    /* ── FAQ ─────────────────────────────────────────────────── */
    .faq-sec { background:#fff; border-top:1px solid var(--border2); }
    .faq-grid { display:grid; grid-template-columns:340px 1fr; gap:60px; align-items:start; }
    .faq-sidebar { position:sticky; top:100px; }
    .faq-sidebar h2 { font-family:'Cormorant Garamond',serif; font-size:34px; font-weight:700; margin-bottom:14px; line-height:1.18; }
    .faq-sidebar h2 em { color:var(--blue); font-style:italic; }
    .faq-sidebar p { color:var(--muted); font-size:14px; line-height:1.75; margin-bottom:26px; }
    .btn-all-docs { display:flex; align-items:center; gap:8px; background:var(--blue-dim); border:1px solid var(--border); color:var(--blue); padding:11px 22px; border-radius:100px; font-weight:700; font-size:12.5px; transition:all .2s; }
    .btn-all-docs:hover { background:var(--blue); color:#fff; }
    .btn-all-docs svg { width:13px; height:13px; fill:none; stroke:currentColor; stroke-width:2.5; }
    .faq-list { display:flex; flex-direction:column; gap:10px; }
    .faq-item { border:1px solid var(--border2); border-radius:var(--rad-lg); overflow:hidden; transition:border-color .25s, box-shadow .25s; }
    .faq-item.open { border-color:var(--border); box-shadow:0 4px 24px rgba(37,99,235,.07); }
    .faq-q { width:100%; display:flex; align-items:center; justify-content:space-between; padding:18px 22px; font-size:14px; font-weight:600; background:#fff; transition:background .2s; gap:14px; text-align:left; }
    .faq-q:hover { background:var(--bg); }
    .faq-item.open .faq-q { background:var(--bg); color:var(--blue); }
    .faq-q-icon { width:28px; height:28px; border-radius:50%; border:1.5px solid var(--border2); display:flex; align-items:center; justify-content:center; flex-shrink:0; transition:all .3s; }
    .faq-item.open .faq-q-icon { background:var(--blue); border-color:var(--blue); transform:rotate(45deg); }
    .faq-q-icon svg { width:12px; height:12px; fill:none; stroke:var(--muted); stroke-width:2.5; transition:stroke .3s; }
    .faq-item.open .faq-q-icon svg { stroke:#fff; }
    .faq-a { max-height:0; overflow:hidden; transition:max-height .4s var(--ease); }
    .faq-a-inner { padding:0 22px 18px; font-size:13.5px; color:var(--muted); line-height:1.8; }

    /* ── TICKET FORM ─────────────────────────────────────────── */
    .ticket-sec { background:var(--bg); }
    .ticket-grid { display:grid; grid-template-columns:1fr 480px; gap:64px; align-items:start; }
    .ticket-info h2 { font-family:'Cormorant Garamond',serif; font-size:36px; font-weight:700; margin-bottom:14px; }
    .ticket-info h2 em { color:var(--blue); font-style:italic; }
    .ticket-info p { color:var(--muted); font-size:14px; line-height:1.8; margin-bottom:28px; }
    .t-feats { display:flex; flex-direction:column; gap:14px; }
    .tf-row { display:flex; align-items:center; gap:14px; }
    .tf-ico { width:38px; height:38px; border-radius:10px; background:var(--blue-dim); display:flex; align-items:center; justify-content:center; flex-shrink:0; }
    .tf-ico svg { width:16px; height:16px; fill:none; stroke:var(--blue); stroke-width:2; }
    .tf-row strong { font-size:13.5px; font-weight:700; display:block; }
    .tf-row span { font-size:12px; color:var(--muted); }

    .ticket-form-card { background:#fff; border:1px solid var(--border2); border-radius:var(--rad-lg); padding:32px; box-shadow:0 8px 32px rgba(37,99,235,.07); }
    .form-row { margin-bottom:18px; }
    .form-label { display:block; font-size:12px; font-weight:700; margin-bottom:8px; }
    .form-inp, .form-sel, .form-area { width:100%; background:var(--bg); border:1.5px solid var(--border2); border-radius:var(--radius); padding:12px 14px; font-size:13.5px; color:var(--text); outline:none; transition:border-color .2s, box-shadow .2s; }
    .form-inp:focus, .form-sel:focus, .form-area:focus { border-color:var(--blue); box-shadow:0 0 0 3px rgba(37,99,235,.1); background:#fff; }
    .form-inp::placeholder, .form-area::placeholder { color:var(--muted); }
    .form-area { resize:vertical; min-height:110px; }
    .form-row-2 { display:grid; grid-template-columns:1fr 1fr; gap:14px; }
    .btn-submit { width:100%; background:var(--blue); color:#fff; padding:15px; border-radius:100px; font-weight:700; font-size:14px; display:flex; align-items:center; justify-content:center; gap:9px; transition:all .2s; margin-top:4px; position:relative; overflow:hidden; }
    .btn-submit::before { content:''; position:absolute; inset:0; background:linear-gradient(135deg,transparent 40%,rgba(255,255,255,.15)); transform:translateX(-100%); transition:transform .5s; }
    .btn-submit:hover::before { transform:translateX(100%); }
    .btn-submit:hover { background:var(--blue2); transform:translateY(-1px); box-shadow:0 12px 32px rgba(37,99,235,.3); }
    .btn-submit svg { width:15px; height:15px; fill:none; stroke:currentColor; stroke-width:2.5; }
    .form-note { text-align:center; font-size:11.5px; color:var(--muted); margin-top:12px; display:flex; align-items:center; justify-content:center; gap:6px; }
    .form-note svg { width:13px; height:13px; fill:none; stroke:var(--green); stroke-width:2; }

    /* success overlay on form submit */
    .form-success { display:none; text-align:center; padding:40px 20px; }
    .fs-ico { width:64px; height:64px; border-radius:50%; background:rgba(16,185,129,.12); display:flex; align-items:center; justify-content:center; margin:0 auto 18px; animation:scaleIn .5s var(--ease); }
    .fs-ico svg { width:28px; height:28px; fill:none; stroke:var(--green); stroke-width:2.5; }
    .form-success h3 { font-family:'Cormorant Garamond',serif; font-size:26px; font-weight:700; margin-bottom:8px; }
    .form-success p { color:var(--muted); font-size:13px; line-height:1.7; }
    .form-success strong { color:var(--blue); }

    /* ── RESPONSIVE ──────────────────────────────────────────── */
    @media(max-width:1100px){ .topics-grid{grid-template-columns:repeat(2,1fr);} .chat-layout,.ticket-grid{grid-template-columns:1fr;} .faq-grid{grid-template-columns:1fr;} .faq-sidebar{position:static;} .channels-grid{grid-template-columns:1fr;} .hero-inner{grid-template-columns:1fr;} .hero-right{display:none;} .stats-inner{grid-template-columns:repeat(2,1fr);} }
    @media(max-width:768px){ .nav-main{display:none;} .hero-left h1{font-size:36px;} .topics-grid{grid-template-columns:1fr;} .form-row-2{grid-template-columns:1fr;} .cart-sb{width:100%;} .ft-inner{flex-direction:column;text-align:center;} .ft-links{justify-content:center;} .sec{padding:56px 20px;} }